REFUND POLICY
If you are dissatisfied with an item you have purchased, you are welcome to request a refund. We ask that you provide all relevant information via our contact form or email hey@sip-er.com.au including:
Your name and email address
Your order number and the item/s purchased
The reason for your refund request
Refunds or exchanges will be approved or denied at our sole discretion, however, may be accepted for products that:
are returned within 14 days of purchase, unopened and in their original condition;
are faulty or defective; or
aren’t what you ordered (but we’re very careful to pack the correct products, so this will be rare!).
We are unable to provide refunds or exchanges where the incorrect item has been purchased, so please ensure that when you place your order, you have made a careful selection when it comes to the products you purchase.
RETURNS POLICY
When you receive your order, please thoroughly inspect all items as we cannot accept returns more than 14 days after the date of purchase.
Please initiate your return request as promptly as possible once you have received your order. You will be entitled to have the product replaced if it is not of acceptable quality. In order to initiate a return, please email us the details of your return request at hey@sip-er.com.au.
The sale of any discounted items is final unless the product is proven to be damaged or faulty.
DAMAGED OR FAULTY ITEMS
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 3 business days of receiving them. Where your item arrives faulty, damaged, wrongly described or breaches a consumer guarantee, we will not hesitate to exchange the item, or refund its cost to you, upon its return to us.
We will arrange for the damaged item to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund. You will be entitled to a refund or replacement, if you desire, if there is a major failure in your order. You will be given compensation for any other loss or damage that may arise out of transit.
We will refund postage costs required to return faulty or damaged items.
CHANGE OF MIND
Unfortunately, we do not offer refunds for change of mind decisions. Please email hey@sip-er.com.au as we review these on a case-by-case basis.